Frequently Asked Questions
Find answers about choosing products, delivery and order support below. If your question is not covered, our support email is info@nuzzlypet.com.
What can I shop at NuzzlyPet?
Accessories for play, walks, travel, grooming and comfortable rest. Explore the shop for the current range and available size and colour options.
How long will delivery take?
See our Shipping Policy for the current delivery estimates, handling details and tracking information.
Do you ship worldwide?
Yes, standard tracked delivery is free worldwide on every order. There is no minimum spend or code required; shipping is included in the product price.
Where are you based?
NuzzlyPet is operated by The Full Cart Direct Ltd in London. Our contact address is 100 Cecile Park, London, N8 9AU, United Kingdom.
Will I receive tracking?
Tracking details and a carrier link are emailed after dispatch. Visit Track Your Order for help.
How do I choose the right size?
Measure your pet and check the product-specific dimensions and guidance before ordering. If you are unsure between sizes, email us with your pet's measurements and the item you are considering.
Can I cancel or change an order?
Email us as soon as possible with your order number and requested change. We will check whether it can be adjusted before dispatch. Your statutory cancellation rights remain unaffected.
What is your returns policy?
Contact us within 30 days of delivery to arrange a return. Our Returns & Refunds policy explains return postage, the return address and your statutory rights.
What if my item is faulty, damaged or incorrect?
Contact us promptly with your order number, a description of the problem and photographs where useful. We will investigate and arrange an appropriate remedy under our returns policy.
When will I receive my refund?
The returns policy explains when refunds are issued. Refunds go back to the original payment method; your bank or payment provider may need additional processing time.
Can I exchange a size or colour?
Email us before sending an item back. We will explain the available return and replacement options for your order.
How can I contact you?
Email info@nuzzlypet.com, or use the Contact Us page. Include your order number where relevant.