Returns & Refunds

Last updated: 13 October 2026

Our 30-day returns offer

Tell us within 30 days of delivery if you would like to return an item. Contact support for return instructions before sending an item. Our returns address is The Full Cart Direct Ltd / NuzzlyPet, 100 Cecile Park, London, N8 9AU, United Kingdom. There is no restocking fee. Please return the item with its accessories and packaging where reasonably possible.

Return postage

You pay return postage for change-of-mind returns. We pay or arrange reasonable return costs for faulty, damaged or incorrect goods.

Your UK cancellation rights

For eligible online purchases, you may cancel without giving a reason within 14 days of receiving the goods and then have a further 14 days to return them. You may inspect goods as you would in a shop. A deduction may be made only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We refund within 14 days of receiving the goods back or evidence that you sent them, whichever is earlier, subject to lawful withholding rights. Refunds use the original payment method. Standard delivery charges paid are refunded for statutory cancellations; any extra amount for premium delivery need not be refunded. Our standard delivery is free.

Faulty or incorrect items

Contact us as soon as you discover a problem. Your statutory rights are not limited to our 30-day offer. UK consumers may have a short-term right to reject faulty goods within 30 days and further rights to repair, replacement or refund under applicable law. We will arrange the remedy you are entitled to.

Cancellation before dispatch

Contact us promptly if you want to stop dispatch. If the parcel has already been sent, cancellation and return rights still apply; there is no blanket 24-hour cutoff.

How to cancel

Email support with your name, address, order number, the goods concerned, order/receipt date and a clear statement that you wish to cancel. You may use: “I give notice that I cancel my contract for the following goods: … Ordered on/received on: … Name: … Address: … Date: …”.

We do not impose blanket hygiene exclusions. Any lawful exception must be clearly disclosed before purchase and does not remove faulty-goods rights.